In order to please your customer, you HAVE to give them what they need or want. Therefore it is a must to include training and adoption within the process in order for it to be a success. HR professionals should be focused in linking the latest technology to employee management but they should also be able to put themselves in the shoes of the users themselves.
The users of HR technology are the consumers of your products, and if you are a marketing oriented organisation, then they are the most important part of you process. Those that use this type of software are mainly employees. Everyone benefits from self-service, but there are times when employees want to be able to do things on their own and figure out the answers for themselves.
They are so used to getting information fast with a simple click of a button or a quick search on the web. Therefore, it is important for HR professionals to keep in mind how employees would want HR software to be in terms of the experience.
The first thing that the user looks for once the software is installed is the user manual. This is their map they use to get a hang of the software. However, for software as such, the user manuals are very technical and users tend to get confused most of the time, leaving them clueless with what needs to be done and how it is supposed to be carried out. They should be provided with an easy to understand manual that will give them a basic idea of how the software behaves.
Training is critical when it comes to handling HR software. Those who have to use the software want to know certain things and they will always question “why?” and “how”. Creating such software takes time and patience as there are so many test runs as to how it would work. Although the developers understand why certain things work, the end users do not. According to certain statistics, the biggest regret that organisations have when implementing new technology is the fact that they never provided training for their users.
In order to make your customers happy, you must remember to give them the same experience they would have in the safety of their own home. This means that they want their software to be easy to use and very straightforward. Organisations can grab this opportunity to leave a good mark in the industry and re-instate their image. They can also land new employees that would work with new technology as soon as they join. This will make it easier for them to get a hang of the technology earlier and work better and faster in order to help achieve organisation goals.
Once the training has been carried out, it is important to remember that the continuous use of the software should be maintained. HR administrators should remember to keep reviewing and making sure that there is an even flow with the platform as it they are directly related to onboarding, employee development and performance management.
Organisations should think in their user’s point of view as there is a better chance of delivering software that is easy to use and has value for money.